Tuesday, October 19, 2010
In a lot of ways starting a business and giving birth to a new brand can be an exciting process. No one knows who you are yet, so they have nothing to build an opinion on. On the other hand, since there is no formal introduction yet, everything about you is essentially rumour at this stage. A good place to start your brand is PR. Having a basic introductory website, and a weekly update to media, will help build interest and keep your information factual.
Any contact with suppliers and potential customers should alway be cordial. How you treat any contact at this initial stage, could set the tone of your new brand. Determine how you would like to be perceived and then strategize as to how you might influence this. Developing a positioning strategy that makes you the leader or the best at something will give your new brand resonance with your market. The worst thing you could do, is "follow the leader." In doing this your brand offers nothing to the marketplace. Why bother existing at all? Every decision you make should assist in differentiating your new brand.
In discovering your difference, your launch can be exciting. You could be on your way to building a remarkable brand. Dream big! Don't strive to be one of the best - strive to be the best. Just delivering good customer service isn't enough - deliver the best service. Discover ways to over-deliver. Never forget that every thing you do affects the success of your brand. Don't take designing your brand image lightly. An amateur attempt just reflects back on you. I've known some small businesses who took more interest in their decor than their brand image. Ultimately this shows in their success or lack there of.
Your brand is in your hands. Ignore it and the competition will step up to define you.